Terms and Conditions

Terms and Conditions of Qalendar.cz

1. wIntroductory provisions

  1. The Operator is Prague Pride, z. s., with its registered office at Rybná 716/24, Staré Město, 110 00 Prague 1, ID No.: 228 42 730, VAT ID: CZ22842730, registered in the Commercial Register maintained by the Municipal Court in Prague, file number L 22311, e-mail: info@qalendar.cz (“Operator“) and operates a web portal available at www.qalendar.cz, which is used for advertising, gathering information, and presenting queer cultural events in the Czech Republic (“Portal“).
  2. These Terms and Conditions (“Terms“) govern the use of and access to the Operator’s Services through the Portal by you as a user and customer (“Customer“) and constitute an Agreement for the provision of Services between you as the Customer and us as the Operator (the Customer and the Operator collectively, the “Parties“) (“Agreement“).
  3. The Service refers to the paid publication of an Event in the Portal program based on data provided by the Customer or paid advertising of the Business on the Portal for the purpose of its promotion.
  4. An Event means any cultural, social, or other event of the Customer related to its activities, focused on queer topics or related to them.
  5. Business means a place, usually an establishment focused on entertainment, gastronomy, or other consumer services, which the Customer operates and is interested in promoting through the Portal.
  6. In addition to the Customer, a User is also understood to be any person who uses the Portal in a manner other than for the purpose of ordering the Service, in particular for searching for or accessing information.
  7. If the Customer does not agree with any part of these Terms and Conditions, they are not entitled to use the Portal or the Services. These Terms and Conditions govern the mutual rights and obligations arising in connection with or on the basis of the Agreement. The Terms and Conditions form an integral part of the Agreement. By using the Portal and purchasing the Service, the Customer expresses their agreement with these Terms and Conditions and other principles published by the Operator and confirms that they have read and understood the terms of the Agreement. If the Customer does not agree with the Agreement in its entirety, it is expressly prohibited to use the Portal and Services, and their use must be terminated immediately.

2. Portal

  1. The Portal serves as an online platform designed to support and raise awareness of queer issues, initiatives, entrepreneurs, and community activities. The goal of the portal is to create a safe, inclusive, and respectful space for presenting, sharing, and promoting content related to queer issues and the community.
  2. The Portal is built on the principles of respect for every individual regardless of gender, sexual orientation, identity, race, religion, age, or health status (“Operator Values“). All Users are required to adhere to these values.
  3. Users are not permitted to publish content on the Portal that is offensive, hateful, discriminatory, or otherwise incompatible with the purpose of this Portal. Such content may be removed without prior notice and the User may be denied further access to the Portal.
  4. All rights to the Portal, in particular copyrights to its content, page layout, photographs, videos, graphic elements, trademarks, logos, and other components and elements of the website, belong exclusively to the Operator.
  5. It is prohibited to copy, modify, distribute, store, or otherwise use any part of the Portal without the prior express consent of the Operator.
  6. The Operator is not liable for any damage, errors, or malfunctions caused by third-party interference with the Portal or its use contrary to its intended purpose.
  7. As the Operator is an “online platform” operator under EU regulations, it must comply with Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market for Digital Services (“DSA“). These Terms and Conditions provide important information about the rights and obligations of the Operator and users under the DSA with regard to potentially illegal content on the Portal.
  8. The contact email address info@qalendar.cz is also a single point of contact where Users and state and other authorities can contact the Operator in matters related to the DSA; you can communicate with us in Czech and English via this channel.
  9. By registering a user account on the Portal (“Account“), an Agreement is concluded, which becomes effective upon delivery of the Account registration acceptance, which will be sent to the Customer at the email address provided by the Customer during registration.
  10. The Customer acknowledges that the Operator is not obliged to conclude the Agreement (it may refuse to register the Account) at its sole discretion, in particular with persons who have previously breached the Agreement (including the Terms and Conditions) or acted in violation of generally binding legal regulations.
  11. By agreeing to the Terms and Conditions and confirming that the Customer has read the privacy policy, the Customer expresses their consent to the conclusion of the Agreement, on the basis of which they will be allowed to use the Portal and the Services.
  12. Account registration takes place via the Portal, where it is necessary to fill in the required information, agree to the Terms and Conditions and Privacy Policy, and click on the “Create Account” button to agree to the conclusion of the Agreement.
  13. After completing the Account registration, the Customer will receive a confirmation email about the successful registration of the Account to the email address provided by the Customer during registration.
  14. When registering an Account, the Customer is only required to provide their email address and name, which will be used to log into the Account through which Services can be ordered. Other information that may be provided during registration is optional, but if provided, it must be true, and if it changes during use, the Customer is required to report the change to the Operator without undue delay.
  15. The Customer is entitled to request the Operator to cancel their Account. The request will be granted within 10 working days of its receipt. The request to cancel the Account must be sent electronically to the following e-mail address: info@qalendar.cz.
  16. The Customer acknowledges that the Operator is entitled, at its own discretion, to temporarily or completely disable the use of the Account, especially in the event that the Customer breaches their obligations under the Agreement (including the Terms and Conditions) or in connection with

by using the Portal, violates generally binding legal regulations, depending on the severity of such violation.

3. Reporting content

  1. If the User considers any content published on the Portal to be illegal, they may report it by email. They may also use the form attached as Annex 1 to these Terms and Conditions, which they should send to info@qalendar.cz. Once the Operator receives such a report, it will confirm its receipt to the User by email. At the same time, it will inform the User without undue delay of its decision regarding the information to which the report relates and provides the User with information on the possibilities of appealing against such a decision.

2. If the User fails to provide certain information or does not provide it as required by the form in Annex 1 to the Terms and Conditions, they acknowledge that their notification may not be processed by the Operator due to a lack of necessary information.

3. All notifications containing the necessary information will be processed by the Operator in a timely, careful, impartial, and objective manner. No automated decision-making tools or instruments are used for such processing.

4. Service

  1. The Service with an obligation to pay shall be ordered by submitting the form available at www.qalendar.cz (“Order“).

2. The Customer sends the order by clicking on the “ORDER WITH OBLIGATION TO PAY” button.

3. The Customer is obliged to provide true and complete information in the Order. The Operator is not liable for any damage caused by providing false or incomplete information.

4. The Customer is also obliged to keep their data up to date and to notify the Operator of any changes that may affect the performance of the Agreement. If the Customer fails to notify the Operator of a change and damage occurs as a result, the Customer shall bear all risks associated with this.

5. The Operator reserves the right to refuse to publish Events or advertisements for Businesses that:

  • are contrary to the Operator’s values or applicable laws of the Czech Republic;
  • contain discriminatory, hateful, vulgar, or otherwise inappropriate elements;
  • promote violence, extremist ideologies, or unverified health or political information;
  • may damage the Operator’s reputation or undermine the trust of Portal users;
  • are misleading, untrue, or associated with fraudulent behavior;
  • are not sufficiently specific or contain incomplete or false information;
  • are duplicated.

6. In the event of the Operator’s action pursuant to point 4.5, the Operator is obliged to inform the Customer of its action without undue delay.

7. The Customer is entitled to order the Priority Display Service for the Event, under which their Event will be highlighted and displayed in priority positions on the Portal for a period prior to the start of the event.

8. The Customer is entitled to order the Service of placing their Event on the main banner of the Portal for a period of one month, starting on the date of activation of this Service, which shall be agreed in advance by the Contracting Parties. After the agreed period has expired, the banner will be automatically removed and the Event will continue to be published in the standard list of Events.

9. The Customer is entitled to order advertising for the Business on http://www.qalendar.cz for a period of one month, starting on the date of activation of this Service, which shall be agreed in advance by the Contracting Parties. After the agreed period has expired, the advertisement will be automatically removed from the Portal.

5. Price and payment

  1. The price for the Service is:
  • CZK 0 for the publication of one Event for an indefinite period
  • CZK 967 for publishing one priority Event pursuant to Article 4.7.
  • CZK 3,630 for publishing one Event pursuant to Article 4.8.
  • CZK 485 for advertising one Business pursuant to Article 4.9.

2. The stated prices are final and include Value Added Tax (VAT).

3. Payment is made online via the Stripe payment gateway (https://stripe.com/). After receipt of payment, a tax document will be issued to the Customer.

4. If there is an obvious error in the stated Price, the Operator is not obliged to provide the Service. If an Agreement with an incorrect Price has already been concluded between the Contracting Parties, the Operator is entitled to withdraw from the Agreement. The Operator shall inform the Customer of the error without undue delay.

6. Complaints

  1. If the Customer feels that the Operator has made a mistake, i.e. that the Service provided to them was defective (the scope or quality did not correspond to the agreed terms and conditions), they may lodge a complaint in full compliance with the law (in particular the Civil Code).
  2. The Customer shall exercise their rights arising from defective performance with the Portal Operator, either in writing at the address of its registered office or by email at info@qalendar.cz.
  3. The Customer will be informed about the progress and settlement of the asserted right to compensation for damage via the contact details provided in their order.
  4. If the Operator is able to remedy the defect, the Customer may request:
  • repair;
  • replacement of missing items, or
  • a reasonable discount on the price.

5. If the defect cannot be removed, the Customer may request

  • a reasonable discount on the price, or
  • withdraw from the Agreement.

6. The reason for the Complaint cannot be that the Service provided does not meet the Customer’s subjective expectations.

7. The Customer must report the defect as soon as possible after discovering it, but no later than 6 months after acceptance of the performance (provision of the Service). When a Complaint is made, the Operator shall issue a Complaint report.

8. The Customer is obliged to state their contact details when filing a Complaint, describe what they are complaining about, how they want the Complaint to be handled, and that the service was provided to them. When a Complaint is made, the Operator will issue an electronic confirmation stating the date of the Complaint, its content, the required method of handling, and the Customer’s contact details.

9. The Operator shall handle the Complaint and remedy the defect as soon as possible, no later than 30 days from the date of its filing, unless a longer period is agreed in writing with the Customer. If the 30-day period for handling the Complaint expires without result, the Customer may withdraw from the Agreement.

10. In the event of a justified Complaint, the Customer is entitled to reimbursement of necessary costs, which must be requested no later than one month after the end of the period for reporting the defect, if the Customer is a consumer.

11. After settling the Complaint, the Operator shall issue the Customer with confirmation of its settlement.

12. The following provisions of this article shall apply if the Customer enters into a contractual relationship with the Operator exclusively as a consumer, i.e. a person who acts towards the Operator outside the scope of their business activities or outside the scope of their independent professional activities.

13. As a consumer, the Customer has the right to withdraw from the Agreement within 14 days of the date of conclusion of the Agreement online, even without giving a reason. This means that the Agreement is considered as if it had never been concluded, and both parties must return what they have provided.

14. The Customer acknowledges that they do not have the right to withdraw from the Agreement with the Operator if the Operator has already provided the Services under the Agreement in full. The Civil Code stipulates that the consumer does not have the right to withdraw from the Agreement if they agreed to the services being provided before the expiry of the 14-day withdrawal period. In short, this means that once the Agreement has been concluded and the Services have been provided, it is no longer possible to withdraw from the Agreement. If the Customer does not agree with this procedure, the services under the Agreement will be provided to them only after the 14-day period for withdrawal from the Agreement has expired. For this reason, this section of the Terms and Conditions does not contain any further information on withdrawal from the Agreement, such as conditions, deadlines, and other procedures, nor does it contain a form for withdrawal from the Agreement.

15. The Customer grants prior express consent pursuant to Article 6.14. to the provision of Services before the expiry of the withdrawal period and acknowledges that they cannot withdraw from the provision of the service if it was performed with their prior express consent before the expiry of this period.

    7. Rights and obligations of the Parties

    1. The Operator undertakes to operate the Portal with due professional care and to strive for its maximum availability.
    2. The Operator is responsible for providing a Service that:
      1. corresponds to the description, type, quantity, quality, functionality, and other agreed characteristics;
      2. is suitable for the intended purpose;
      3. is delivered with the agreed accessories and instructions for use.
    3. The Customer has the right to publish the Promotion or advertisement of the Business in accordance with these Terms and Conditions.
    4. The Customer is obliged to behave in such a way during the performance of the Agreement that the good reputation of the Operator is not damaged, to respect these Terms and Conditions and to protect the intellectual property rights belonging to the Operator or third parties that may be affected by the performance of the Agreement.
    5. In the event of a change of address for the delivery of documents or contact, banking, and other information relevant to the performance of the Agreement, the Customer is obliged to inform the Operator of such changes without undue delay; if the Customer fails to do so, any inability to contact the Customer shall be at their expense.
    6. The Customer undertakes to post only content that is in line with the focus of the Portal, in particular respecting the queer community and its values.
    7. The Customer is entitled to request the removal of an Event from the Portal at any time. In the case of a paid Service, the Customer is not entitled to a refund of a proportionate part of the price.
    8. The Customer is obliged to provide the Operator with all materials (texts, images, logos, links) in a quality and format that meets the technical requirements of the Portal. The Operator reserves the right to modify graphic elements in order to maintain the visual consistency of the website.
    9. The Operator is entitled to modify the length, format, or layout of published content in order to maintain the visual and content consistency of the Portal.
    10. The Operator is entitled to temporarily restrict or interrupt the operation of the Portal due to maintenance, technical problems, or force majeure, without the Customer being entitled to compensation.
    11. The Customer bears full responsibility for the accuracy, completeness, and timeliness of the published information about the Event or Business. The Operator is not liable for any damage caused by incorrect or false information provided by the Customer.
    12. The Customer is obliged to respect the intellectual property rights of third parties. The Customer bears sole responsibility for any unauthorized use of copyrighted works and other intellectual property.
    13. In the event of a breach of these Terms and Conditions by the Customer, the Operator has the right to suspend or remove the relevant content without prior notice.

    8. Dispute resolution

    1. In case of dissatisfaction, complaints, or technical problems, the Operator can be contacted at info@qalendar.cz.

    2. The authority competent for out-of-court settlement of consumer disputes arising from a purchase contract is The Czech Trade Inspection Authority, with its registered office at Štěpánská 44, 110 00, Prague 1, ID No.: 000 20 869, website:

    coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/.

    3. When resolving disputes arising from the Agreement, it is also possible to use the European Dispute Resolution Platform located at https://consumer-redress.ec.europa.eu/index_en. 

    9. Personal data protection

    1. When processing personal data, we comply with applicable laws, in particular Regulation (EU) 2016/679 (GDPR). Details are available in the Personal Data Processing Policy.

    10. Final provisions

    1. The Customer is not entitled to assign their claims against the Operator arising from the Agreement to a third party without the prior written consent of the Operator.
    2. The Operator is entitled to unilaterally change the Terms and Conditions at any time. Changes to these Terms and Conditions will be announced in advance on the Portal’s web interface. If the Customer does not agree with the wording of the Terms and Conditions, they are obliged to immediately terminate their use of the Services.
    3. The possible ineffectiveness or invalidity of any provision of the Terms and Conditions shall not result in their ineffectiveness or invalidity. The invalid or ineffective provision of the Terms and Conditions shall be replaced by a provision whose meaning is as close as possible to the invalid or ineffective provision.
    4. The Operator is entitled to provide the Services and operate the Portal as a registered association performing secondary activities in accordance with its statutes. The Operator is subject to supervision by the Czech Trade Inspection Authority in matters of consumer protection pursuant to Act No. 634/1992 Coll.
    5. The Terms and Conditions shall become effective on October 10, 2025.

    Annex No. 1 to the Terms and Conditions

    FORM FOR REPORTING ILLEGAL CONTENT

    First and last name / Name, registered office, and ID number:

    Contact details (e-mail):

    Explanation of why you consider the content to be illegal:

    Clear indication of the exact electronic location of the illegal content (URL address and, if possible, other information enabling identification of the illegal content):

    By submitting this notification, I declare that I believe in good faith that the information and statements contained in this notification are accurate and complete.